Contributing 1.4% to Singapore’s GDP with $33 billion in operating receipts and employing 170,000 employees nationwide, retail is a key sector in Singapore’s economy.
The Singapore government has made the Progessive Wage Model (PWM) mandatory on 1st Sept 2022. All retail companies will have a 6-month grace period to comply. This consists of fulfilling WSQ training requirements and minimum salary structure for all frontline retail staff.
Given the diverse sub-sectors in the retail industry, different employers would decide on the appropriate qualification level or entry-level requirements when hiring new employees. As retail employees gain experience on the job and acquire the necessary competencies to deliver results, employers would assess the training needs of their workforce as necessary. This is to ensure that their workers remain relevant and continue to perform their duties satisfactorily or be able to take on higher job responsibilities.
If you are a retail assistant/cashier, senior retail assistant/cashier or are interesting in taking up the mentioned roles, the following courses are for you!
Service Challenges (Level 1)
Course Outline: Present positive verbal and non-verbal communication skills effectively, handle any service challengers professionally and identify service recovery immediately and accordingly to organisation guidelines.
Schedule:
Duration: 1 Day
- 31 Jan 2024 | Wed, 9am-6:30pm @ Mountbatten Centre
- 27 Feb 2024 | Tue, 9am-6:30pm @ Mountbatten Centre
Course fees after funding (GST included) for corporate & individuals:
SMEs or Singaporeans aged 40 years old and above: $66.30
Non-SMEs, PRs, LTVP+ or Singaporeans less than 40 years old: $100.30
Full Course Fee: $185.30
Course Code: TGS-2020504773
Service Leadership (Level 1)
Course Outline: Understand the importance of organisation’s vision, mission, values and code of conduct in service delivery methods to monitor own performance; and provide consistent service standards to each customer.
Schedule:
Duration: 1 day
- 20 Feb 2024 | Tue, 9am-6:00pm @ Mountbatten Centre
Course fees after funding (GST included) for corporate & individuals:
SMEs or Singaporeans aged 40 years old and above: $62.40
Non-SMEs, PRs, LTVP+ or Singaporeans less than 40 years old: $94.40
Full Course Fee: $174.40
Course Code: TGS-2020504817
People and Relationship Management (Level 1)
Course Outline: Manage workplace diversity and inclusiveness by demonstrating emotional intelligence, resilience and continuously self-monitoring.
Schedule:
Duration: 2 days
- 22-23 Feb 2024 | Thu-Fri,9am-6pm @ Mountbatten Centre
Course fees after funding (GST included) for corporate & individuals:
SMEs or Singaporeans aged 40 years old and above: $167.70
Non-SMEs, PRs, LTVP+ or Singaporeans less than 40 years old: $253.70
Full Course Fee: $468.70
Course Code: TGS-2020512805
COURSE FEE AFTER FUNDING CAN BE CLAIMED THROUGH:
- SkillsFuture Credit: Singaporeans aged 25 and above can use their credits to pay for course fees.
- PSEA (Post-Secondary Education Account): Singaporeans aged 17 to 30 may use their account’s funds for fee payment. (Please call PSEA Hotline 62600777 to check your balance)
- UTAP: NTUC members enjoy 50% unfunded course fee support for up to $250 each year.
- SkillsFuture Enterprise Credits (SFEC): Eligible employers will receive a one-off S$10,000 credit to cover up to 90% of out-of-pocket expenses on qualifying costs for supportable initiatives.
ABSENTEE PAYROLL
Company-sponsored (Non-SME/SME) eligible to apply absentee payroll capped at $4.50/hr.