1) Workplace Communication (TGS-2020513811):
SCHEDULE:
Duration: 2 days
Date: TBC
COURSE OUTLINE:
This skill describes the ability to use effective communication techniques at the workplace, while taking into consideration social and cultural differences.
It also includes interpreting, clarifying, analysing and responding to information received, as well as using effective negotiation skills to resolve conflicts for a win-win outcome.
COURSE OBJECTIVES:
• Sources of information within and outside the organisation
• Types of information to be received, clarified and responded to and their features
• Modes of communications and communication tools and their characteristics
• Principles of effective communications and interpersonal techniques
• Internal and external barriers to effective communications
• Social and cultural differences that impact communications
2) Product Demonstration (SFW) (TGS-2020513755):
SCHEDULE:
Duration: 2 days
Date: TBC
COURSE OUTLINE:
Product Demonstration is a programme under the retail framework designed to help learners apply methods to present and demonstrate a product.
It is meant to help operational and all front line staff to use appropriate verbal and non-verbal communications to perform a demonstration.
COURSE OBJECTIVES:
• Importance of preparing well for product demonstrations
• Logistic checklists for preparation of product demonstrations
• Importance of ensuring technical requirements are met
• Relevant documents used to aid in product demonstrations
• Preparation of products for demonstration
• Importance of complying with Consumer Protection (Fair Trading) Act
• Organisational procedures for preparation of product demonstrations
• Methods of presentation and demonstration of products to customers
• Types of Information about products and services to be presented
• Verbal and non-verbal communication skills used in product demonstrations
• How to interact with customers using appropriate questioning techniques
3) Inventory Control (TGS-2020503856):
SCHEDULE:
Duration: 2 days
Date: TBC
COURSE OUTLINE:
Stock control is crucial for a Retail outlet. It may make or break a business.
The practice of effective inventory control includes the selection of the right products, ensuring optimal inventory level to achieve targeted sales, is crucial for survival and growth.
COURSE OBJECTIVES:
Upon completion of this course, you will be able to:
• Receive, check and handle incoming products
• Report discrepancies
• Record details of incoming stocks, stock discrepancies and relevant documents
• Sort, label and store products
• Perform routine stock rotation of products
• Order stocks
• Conduct stocktaking and/or cyclical counts
• Handle undelivered orders, stocks returns, exchanges and/or transfers
Learners will be able to state/describe the following:
• Types of stocks and/or merchandise in the stores
• Procedures available for receiving, checking, handling, ordering and returning of products
• Procedures available for handling stock discrepancies and stock transfers
• Legal requirements relating to receiving and storing of products
• Quality standards for products
• Types of documents when receiving and storing products
• Procedures for labelling, tagging and signage for products
• Standards for display of products
ALS (Singapore) Pte. Ltd. (UEN: 202002118R)
