Contributing 1.4% to Singapore’s GDP with $33 billion in operating receipts and employing 170,000 employees nationwide, retail is a key sector in Singapore’s economy.
The Singapore government has made the Progessive Wage Model (PWM) mandatory on 1st Sept 2022. All retail companies will have a 6-month grace period to comply. This consists of fulfilling WSQ training requirements and minimum salary structure for all frontline retail staff.
Given the diverse sub-sectors in the retail industry, different employers would decide on the appropriate qualification level or entry-level requirements when hiring new employees. As retail employees gain experience on the job and acquire the necessary competencies to deliver results, employers would assess the training needs of their workforce as necessary. This is to ensure that their workers remain relevant and continue to perform their duties satisfactorily or be able to take on higher job responsibilities.
If you are a retail assistant supervisor, retail supervisor, retail manager or are interesting in taking up the mentioned roles, the following courses are for you!
People and Relationship Management (Level 4)
Designed to equip managers and leaders with skillset to develop manpower resource plan and optimise the
use of workforce in service environment. This includes evaluating performance of the team and communicating manpower plans and changes to the workforce
Schedule:
Duration: 2 days
- 29-30 Jan 2024 | Mon-Tue,9am-6pm @Mountbatten Centre
Course Code: TGS-2021002616
Service Leadership (Level 4)
Course Outline: Designed to equip managers and leaders with the skillset to lead a team to deliver service excellence that is in line with the organisation’s customer-focused strategy. It includes promoting a customer-centric environment and analysing the team’s performance to identify areas
of improvement.
Schedule:
Duration: 2 days
- 29-30 Jan 2024 | Mon-Tue,9am-6pm @Mountbatten Centre
- 27-28 Feb 2024 | Tue-Wed, 9am-6pm @Mountbatten Centre
Course Code: TGS-2021002617
COURSE FEE AFTER FUNDING (PER MODULE):
Self-sponsored:
Singaporeans aged 40 and above: $234
All PRs and Singaporeans aged below 40 : $354
Company-sponsored :
All Singaporeans and PRs from SME: $234
Singaporeans aged 40+ under Non-SMEs:$354
Singaporeans aged below 40 and all PRs under Non-SMEs: $354
Full Course Fee: $654.00
COURSE FEE AFTER FUNDING CAN BE CLAIMED THROUGH:
- SkillsFuture Credit: Singaporeans aged 25 and above can use their credits to pay for course fees.
- PSEA (Post-Secondary Education Account): Singaporeans aged 17 to 30 may use their account’s funds for fee payment. (Please call PSEA Hotline 62600777 to check your balance)
- UTAP: NTUC members enjoy 50% unfunded course fee support for up to $250 each year. (Up to $500 for Singaporeans 40 years old and above)
- SkillsFuture Enterprise Credits (SFEC): Eligible employers will receive a one-off S$10,000 credit to cover up to 90% of out-of-pocket expenses on qualifying costs for supportable initiatives.
ABSENTEE PAYROLL
Company-sponsored (Non-SME/SME) eligible to apply absentee payroll capped at $4.50/hr.